let me share to all of you the worst experience that we had with ENSOGO..first, flight was cancelled on the day itself without notifying us..we were already in airport when we found out..their travel and tour manager could not be contacted during that time..luckily, we were able to contact the manager from the customer service and what he did is to encourage us to "demand" that we should be transferred to other available flight..wow..di ba moral support lng ang kaya nilang ibigay..kaya kming magkakapatid ang gumawa ng paraan pra malipat kmi sa flight ng PAL..we thought after nmin maayos ang flight..eh okay n..na mageenjoy n kmi..we were all wrong..when we arrived at the puerto princesa airport..wlang van na magsusundo sa amin...ang lakas p nmn ng ulan..pinagantay p kmi ng more than 20 mins pra lang masundo..to think n we texted them na natuloy ang flight nmin at wla clang dpat i-cancel sa mga reservation nila..third,pagdting nmin ng el nido di pla kmi naka booked sa kht n anong hotel at lodge dun..at 1am ng fri wla kming choice kundi maghanap ng matutuluyan..eh peak season so wla tlga kming makita na mag accomodate sa amin ng hanggang sun..fortunately,yng driver maraming kakilala..ayun sya pa ang tumulong sa amin makahanap ng lodge..nakapagpahinga kmi ng past 3am na..
the bottomline is nag purchase kmi ng travel package sa ensogo for convenience and yet puro problema ang binigay nila sa amin mula sa flight hanggang accomodation hanggang sa paguwi nmin ng Manila..natuloy ang lakad nmin dhil sa diskarte nmin..wla kming napala sa ENSOGO.."stress-cation" ang offer nila at hindi "vacation".. :(

here some videos as evidence that they left us hanging in the middle of the night. nowhere to go.